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The spa industry is facing a very peculiar conundrum: traditional treatments mostly depend on high-touch interaction, but social distancing makes our staff's work and our guests’ experience quite challenging, when not impossible, if not supported by the right technology. Understanding how to face this puzzling situation is essential to remain profitable during the COVID-19 pandemic so, here at Concept, we selected five ideas to navigate these turbulent waters.
Concept has partnered with 59club to provide its golf, leisure & spa clients with new service analysis intelligence to measure customer satisfaction levels within their businesses via its high-end operations software suites
Today, 44% of Concept Golf customers are connected to at least one of Concept’s Golf Online Interfaces and in the next few months, more than 55% will be connected.
The Chester Grosvenor recently moved their Concept Spa System to the hosted solution, cloud-based Concept Spa System.
Concept, a Shiji Group Brand and Greenfee365.com have recently signed a partnership to offer Concept customers even more integrated software and a greater open platform.
Connecting Concept Golf customers with golfers around the world
With more than 100 interfaces, Concept keeps growing its 3rd party connections
There is always a need to grow new business, and as part of our continuing worldwide expansion, it is crucial that we continue to create promising new leads and discover where the most attractive partnerships may be made.
Concept has been steadily developing a strong presence in the Asiatic market, and for good reason - the Wellness and Spa Industry there seems to be growing with every passing day.
Concept is pleased to announce that they have been acquired by the Shiji Group, one of the world’s leading hospitality IT companies.
This coming November, between the 5th and 7th, the London Excel will once again host a leading global event giving travel industry professionals a unique opportunity to connect at the World Travel Market London.
For the fourth consecutive year, Concept will be present at The SpaChina Summit and Awards 2018, taking place in Rosewood Sanya Hotel from September 6 to 8.
It’s hard to think of a bigger influence on the world of commerce than technological innovation: the shift to digital, the rise of mobile shopping trends and the continued shift in favouritism from brand loyalty to service loyalty.
Just how secure is your hotel? Today, this goes beyond traditional locks and keys with the hospitality industry now extremely vulnerable to data breaches.
Concept is delighted to launch the latest version of Concept products, officially announcing the release of Version 2.9.8 R8.
Success, as a team and as a business, is led by the power of communication. And with great communication beginning with connection, we must ask ourselves, how connected are we?
We live in fast-moving times. New markets. New platforms. New technology. And in such times, it's inescapable that technological evolution will bring new requirements and challenges to your industry.
Now, more than ever before, being responsive is often the key difference between success and failure. A modern business needs to respond not only to the needs and wants of customers, but also to new, emerging technologies.
At Concept, we are always actively looking to enhance the complete and comprehensive service that our clients have come to expect from us.
Our world, it would seem, has never been so connected. Communication has never been easier, challenging any brand or business to prove itself responsive to fast-moving times. No-one can afford to overlook the fundamental changes that technology...
Concept is currently being certified to the latest Data Security Standard from PCI - the global organization maintaining, evolving and promoting Payment Card Industry standards for the safety of cardholder data across the globe.
It is easily forgotten that mobile technology is still a relatively recent innovation; so ubiquitous is the cell phone today, it seems a lifetime away from being the hottest new technology in the world.
Even though Concept Software Solutions currently operate in over 67 countries worldwide, there is always a need to grow our business and reputation further.
Despite how little consideration has been given to the golf industry in terms of yield management issues, both practical and theoretical, it is surprisingly close in nature to several industries that already take full advantage of such tools and...
For the third year running, Concept Software Systems (CSS) were delighted to attend the Annual SpaChina Summit in Chengdu.
At Concept, we are proud of an impressive client list boasting some of the world’s most prestigious hotels, golf courses and resorts. In fact, over 90% of the Portuguese golf market relies on Concept to provide intuitive, efficient software solutions
The reputation of a generation is, unfortunately for them, often written by their predecessors. For example, “lazy” comes up as a top three autocomplete when you type “Millennials are” into Google. A common criticism is that members of this...
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