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Concept has pioneered software solutions to support spa, golf, and activity management, and is a trusted solution for many of today’s global brands. Concept version 20.0 is a culmination of over 35 years of feature development, paving the way to next generation solutions. This release modernizes many areas of the core product.
This new version introduces a notification engine that improves a golf or spa operation’s ability to communicate with their guests, effectively creating a marketing channel to promote guest retention.
Version 20.0 provides customers with access to the global payment market through a cloud integration to Shiji Payment Solutions. Shiji Payment Solutions provides connections to the largest payment processors in China, North America, Europe, The Middle East, Asia, and Australia & New Zealand. With traditional and disruptive payments solutions, Shiji Payment Solutions are leveraged across the Shiji solution portfolio, and with many third parties including POS and OTAs through a single global token.
With the newly released Shiji Documentation Center, Concept customers have a quick and innovative way to gather the information they need to learn about the new features in version 20.0, and the simple upgrade process.
In version 20.0, Concept Golf provides a new fast and simple reservation flow so that operators can speed up the check-in process. Cancellation and no-show features have also been enhanced to pre-set cancellation policies, ensuring that the appropriate amount is charged.
Resembling Concept Golf, the Concept Spa reservation flow has been enhanced to speed up the check-in process. In version 20.0, the introduction of Activity Rules enables spas to pre-set usage limits on their guests and members.
Membership Subscriptions are a great way to create for leisure operations to upsell. With Concept version 20.0’s enriched functionality, membership managers can create subscriptions that provide members with access to specific areas of their operation or subscribe members to specific lockers for pre-defined periods.
Version 20.0 now allows spa and club receptionists to redirect guest charges to a member’s account. This eliminates the need for complex workflows and minimizes user errors. To assist with the demand for contactless solutions, receptionists can send an email payment notification, with a fiscal receipt attached, to members or guests.
“Over the course of the past 18 months, we have been able to transform every aspect of Concept. We have more than doubled our product development team to build superior products with enhanced security, that are fit our global customers’ needs. We have also expanded our sales and support organizations in 70+ Shiji offices to ensure we have strong and meaningful local partnerships with our customers. I am very proud to see version 20.0 release as we are now rapidly moving towards the next generation of Spa, Golf and Activity solutions,” said Brett R. Smith, Vice President Product Management and Global Strategy at Shiji Group.
Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions, to food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises 5,000 employees in 80+ subsidiaries and brands, serving over 91,000 hotels, 200,000 restaurants and 600,000 retail outlets.
The spa industry is facing a very peculiar conundrum: traditional treatments mostly depend on high-touch interaction, but social distancing makes our staff's work and our guests’ experience quite challenging, when not impossible, if not supported by the right technology. Understanding how to face this puzzling situation is essential to remain profitable during the COVID-19 pandemic so, here at Concept, we selected five ideas to navigate these turbulent waters.
At the heart of the England's Golf Coast, the Formby Hall Golf Resort & Spa offers 62 individually contemporary designed bedrooms, a luxurious Spa and prominent leisure facilities, including the amazing 18-hole Championship Golf Course.
Contact us to see how our comprehensive solutions can increase efficiency and boost revenue.Request a Demo