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Privacy Policy

Last updated: April 6th, 2020

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Concept, a Shiji Group Brand is a global leisure software, development and consultancy company specializing in supplying spas, clubs, resorts, hotels and golf courses with high-end software suites to manage operations. This section of our terms and conditions sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

By visiting you are accepting and consenting to the practices described in these terms and conditions.

Information we may collect from you

We may collect and process the following data about you:

(a) You may give us information about you by filling in forms on our website or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register on our website and may include your name, address, e-mail address and phone number.

(b) Information we collect about you

Regarding each of your visits to our website we may automatically collect the following information:

(i) Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, operating system and platform; and

(ii) Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); Residences you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Uses made of the information

We use information held about you in the following ways:

(a) Information you give to us

We will use this information:

(i) to provide you with information about Concept, a Shiji Group Brand;

(ii) to provide you with information about goods or services we feel may interest you.

(iii) to ensure that content from our website is presented in the most effective manner for you and for your computer.

(b) Information we collect about you

We will use this information:

(i) to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

(ii) to improve our website to ensure that content is presented in the most effective, safe and secure manner for you and for your computer; and

(iii) to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.

Google Analytics

When someone visits we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Disclosure of your information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. We may also share your information with selected third parties, including business partners.

We may disclose your personal information to third parties:

(a) if Concept, a Shiji Group Brand or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; or

(b) if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or

(c) to protect the rights, property, or safety of the Company, Concept, a Shiji Group Brand or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with these terms and conditions.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You are entitled to view, amend, or delete the personal information that we hold. Email your request to

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